Response to Covid-19.

 

Travel information updates.

 

The health, wellbeing and safety of our employees, guests and visitors is our highest priority. We are monitoring the coronavirus (COVID-19) situation closely.

 

Please find below an overview of the measures Hi Ho Beach  has undertaken to ensure the utmost care is provided to our guests:

Heeding the advice of official authorities.

 

We have protocol in place to ensure that all information received from official authorities including the World Health Organisation and the Department of Health are strictly adhered to.

Increased employee education.

 

Compulsory Covid-19 education classes have been undertaken. Employees have been asked to stay alert for any Covid-19 symptoms in any guest. Employees are also required to advise management of any travel to regions affected by the virus and informed to stay home and self-isolate if they are feeling unwell. All employees have also received full training on the importance of good personal hygiene practices. Our management is also required to provide daily health communications to all staff.

 

Safe, clean environments.

 

We continue to be a safe, clean environment. When you stay with us, you can be assured of the highest standards of cleanliness. We’re proud of our pre-existing detailed cleaning practices and have increased the cleaning schedules to ensure regular disinfections of heavily-trafficked areas.

As a precaution, at times we will ask our guests about their recent travel history.

In case of emergency, we have comprehensive EMP (Emergency Management Plan) in place.

Inclusivity remains.

Like COVID-19, we don’t discriminate between geographic origin, nationality, race or gender. Our hotel remains focused on inclusivity, awareness and safe travel practices. We are working closely with tour groups to provide relevant information and communications to our guests in their language. We encourage our guests to join us in following the recommended protocols issued by the World Health Organisation (WHO), Communicable Diseases Network Australia (CDNA) and local health authorities.

 

Free cancellation.

All reservations will be permitted to cancel up to 24-hours prior to arrival. Gold Coast Convention and Exhibition Centre Visitors can rebook for a later date or receive a full refund.

For the latest information, please refer to the World Health OrganisationDepartment of Health or your local health authority.